Orange Customer Service: How to Contact the Provider in France.

Interested in signing up to an Orange internet plan? Want to change your data allowance? Have a technical issue and need to contact the provider? Whatever your query, here we take you through all the ways you can contact Orange in France, be it over the phone, online or via mail. 

How to Contact Orange France over the Phone

téléphone

Orange has a range of phone numbers at its customers' disposal, in order to answer a wide range of requests from residential and business clients alike.

You will also be able to benefit from an Orange English-speaking helpline, convenient if you still don't feel quite comfortable talking French.

The main Orange France Phone Numbers

Orange has 7 main phone lines, some live and some automated.

Here is a summary of them:

Contacting Orange: the main phones lines
Type of request Number to dial

Related to an Internet plan or fixed line (to activate a new French landline for example)

3900 (+339 69 39 39 00 from abroad) for general queries, signing up or technical assistance
3000 for the 24/7 automated service
Related to a phone or phone plan 3900 (+339 69 39 39 00 from abroad) for general queries, signing up or technical assistance
740 or 0800 100 740 for the 24/7 automated service
Related to a business account

3901 (+339 69 36 39 01 from abroad)

706 or 0825 000 706 for Smart Pro assistance

Note that the Orange Customer Service, aside from the automated line - is open from Monday to Saturday between 8 am and 8 pm.

Orange English Speaking Customer Support

chat

If you would rather get help in English, good news - Orange allows you do to so (and is the only French operator to date to have an English-speaking helpline). You can contact the provider's dedicated line at 09 69 36 39 00 (+33 9 69 39 39 00 when dialled from abroad).

Need help choosing the right French phone or internet contract? Our English-speaking Selectra advisors are here to help! Call us now at 09 77 55 72 27 or get a free callback, to get assistance to find a plan with one of our partner suppliers, that will fit your needs and budget.

The best time to get in touch with Orange

If you're busy or simply don't like being put on hold (don't we all?), try ringing the supplier at a strategic time, when the likeliness of being put on hold is lower. In general, avoid Saturdays and evenings, and if possible choose a day of the week in the afternoon or first thing in the morning.

Time of calling Monday Tuesday Wednesday Thursday Friday Saturday
Morning (8 am to 12 pm) Low

Medium

Low Low Low Medium
Lunchtime (12 to 2 pm)

Low

Low

Low

Medium

Low

High
Afternoon (2 to 6 pm)

Low

Low

Low

Low

Low

Low

Evening (6 to 8 pm)

Low

Medium Medium Medium Medium High

How to Contact Orange France online

Feel more comfortable emitting a written request? If so, just contact Orange online. Most requests about Orange internet, prepaid sim cards and FAQ can be dealt with in this manner - saving you time and the need to pick up the phone.

Contacting Orange France via email

You can send an email to Orange via your Espace Client Orange. Note that you can only access this service if you are already an Orange customer. If you're a new customer or a future customer, simply start by creating an Orange account on the operator's website.

Own a smartphone? Contacting Orange will be even seamless if you download the Orange et Moi app, compatible with Android and iOs. On top of being able to manage your contract, change your plan or receive assistance, you can talk to an Orange advisor directly and find in-depth info about popular questions.

The Orange France online chat

Orange provides online chat services too. Go to the Orange website and press the yellow icon at the bottom right of the screen, and press "Chatter avec un conseiller". You'll then be put in touch with an Orange advisor.

This service is available between 8 am and 10 pm every day of the week.

Alternatively, you can go to the Communauté Orange forum, where you can leave a question, find answers to formerly asked questions, or chat with other users about a theme or query. To date, there are over 10,000 topics covered on the Orange forum, so it's more than likely that your question has already been answered on there!

Orange France on social media

To contact Orange via social media, on their Twitter, LinkedIn, Facebook and Instagram pages.

How to Contact Orange France by mail

The Orange Customer Service postal address

Orange has several addresses depending on the request you have. As explained below, the 3 main addresses deal separately with phone plan requests, ADSL plan requests and fibre optic requests.

The main addresses to contact the Orange Postal Customer Service
For letters about a phone plan For letters about an internet plan For letters about fibre optic

Orange Service Clients - Mobile
33732 Bordeaux Cedex 9

Orange Service Clients - Internet
TSA 10018
59878 LILLE Cedex 9
Orange Service Clients - La Fibre
TSA 90017
59878 LILLE Cedex 9
courrier

This said, if after the first contact, your request cannot be answered, or if you feel your request needs to be escalated to a higher level, you can address a letter to the operator's mediation authority, known as the Service National Consommateur Orange.

Make sure to send it off signed for ("par lettre recommandée") in order to be guaranteed a response.

As stated below, you need to specify whether your complaint concerns a phone or internet plan. The address is:

Service National Consommateurs Orange - (specify either "fixe", "internet" or "mobile"),
33734 Bordeaux
CEDEX 09
France

The Orange HQ address

To contact the Orange French Headquarters, address your letter to:

78, rue Olivier de Serres,
75015 Paris,
France

You can also call the HQ by dialling 01 44 44 22 22.

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