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Need help in English with Orange? Free Selectra advice line for English speakers. We help you reach the right Orange desk, subscribe, change plan or compare alternatives in one call.
The essentials
- Orange is the only major French operator with a dedicated English helpline;
- The helpline runs Monday to Saturday, 8 am to 8 pm, and is closed on Sundays;
- From abroad, use the international number: the call is charged like a call to France;
- Only the account holder can change or cancel a contract;
- For anything that must leave a trace, use writing, not social media; see also our English section, opening a new line, prepaid SIM cards.
The Orange English-speaking helpline
Orange runs a dedicated English-speaking customer service line, the only one of its kind among the four major French operators. You can use it to subscribe to a new plan, ask questions about your contract, or get help with a technical issue.
- From a French line: 09 69 36 39 00.
- From abroad: +33 9 69 36 39 00, the same helpline in international format.
Do not confuse it with +33 9 69 39 39 00, which is the international number of Orange's general customer service: that line is answered in French.
If the English line is closed or busy, you can still call the general French helpline on 3900 and ask to be transferred. Operators on the main line will usually try to find an English-speaking colleague, although there is no guarantee.
Selectra's English-speaking team is an independent alternative if the Orange queue is too long or you would like to compare Orange with Sosh, whose support answers in French only, or another French operator before committing.
All Orange France phone numbers
Orange runs several phone lines, split by topic and by customer segment. All these numbers are operator lines, not Selectra: the figures below are listed for information only.
| Request | Number | Language |
|---|---|---|
| General customer service (residential) | 3900 (or +33 9 69 39 39 00 from abroad) | French |
| English-speaking helpline | 09 69 36 39 00 | English |
| 24/7 automated internet service | 3000 | French |
| 24/7 automated mobile service | 740 (from an Orange line) or 0800 100 740 | French |
| Business customer service | 3901 (or +33 9 69 36 39 01 from abroad) | French |
| Smart Pro business assistance | 706 or 0825 000 706 | French |
| Orange Headquarters switchboard | 01 44 44 22 22 | French |
The residential customer service is open Monday to Saturday, 8 am to 8 pm. The 24/7 automated lines (3000 and 740) handle simple requests such as activation status, voicemail and balance information.
Contact Orange online
If you prefer written contact, Orange offers several digital channels. Most of the interfaces are in French only, so use Google Chrome's auto-translation if you struggle with the language.
Espace Client and Orange et Moi app
Existing Orange customers can manage their contract through:
- The Espace Client portal (in French) on orange.fr.
- The Orange et Moi mobile app, available on iOS and Android.
Both let you view your latest bills, change plan, order a SIM replacement and chat with an advisor. If you are not a customer yet, you first need to create an account on the Orange website.
Online chat and FAQ
Orange runs a chatbot on the bottom right of orange.fr, called via the "Une question? Demandez-moi" widget. The bot handles common queries and escalates to a human agent if needed. The Orange community forum is also useful for everyday issues: most questions have already been answered there.
Social media
Orange France replies to public and private messages on its X / Twitter, Facebook, LinkedIn and Instagram accounts. Response times are usually within a few hours during business days, but the social-media team cannot handle billing details or contract changes that require identity verification.
Contact Orange by post
Postal mail is mostly used for formal complaints and for the contract cancellation letter when you terminate by registered post ("lettre recommandée avec accusé de réception"). Orange uses different addresses depending on the topic.
Orange Service Clients postal addresses
For day-to-day complaints and routine paperwork, send your letter to the address matching your contract type. A signed-for ("lettre recommandée") delivery is always recommended for cancellations and disputes.
| Topic | Address |
|---|---|
| Mobile plan | Orange Service Clients - Mobile 33732 Bordeaux Cedex 9 |
| ADSL or VDSL internet plan | Orange Service Clients - Internet TSA 10018 59878 Lille Cedex 9 |
| Fibre internet plan | Orange Service Clients - La Fibre TSA 90017 59878 Lille Cedex 9 |
| Contract cancellation | Orange Service Résiliation 33734 Bordeaux Cedex 9 |
| Mobicarte prepaid | Mobicarte, Service Clients Mobile Orange 33732 Bordeaux Cedex 9 |
| Orange Headquarters | 78 rue Olivier de Serres 75015 Paris |
Escalating a complaint: Orange mediation
If your first complaint is not resolved by the customer service, you can escalate to Orange's internal mediator, the Service National Consommateur. Send a registered letter to:
Service National Consommateurs Orange(specify "fixe", "internet" or "mobile")
33734 Bordeaux Cedex 9
France
If the mediator's reply is still not satisfactory, you can finally refer the case to the Médiateur des Communications Électroniques, an independent arbitrator for the French telecoms industry.
Our verdict: the easiest way to reach Orange in English
The fastest way to reach Orange in English in 2026 remains the dedicated helpline 09 69 36 39 00, ideally called during business hours from Monday to Saturday. For sales and pre-subscription questions, Selectra's free English-speaking line is often faster and combines Orange with alternatives such as Sosh or other French operators. For post-sale issues already in progress, the Orange et Moi app is usually quicker than the phone queue. Postal mail is only worth using when you need a legal proof of date, typically for cancellation letters and formal complaints.
Reach Orange in English without the wait
A Selectra advisor handles the call for you, in English, and finalises the Orange subscription or change in one go.
FAQ
Consumer rules and operator obligations in France are set by the French telecoms regulator (Arcep).