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Orange France English: Presentation, Offers and Contact in 2023

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Orange is the historical telephone operator in France. It used to be called France Telecom and owns the telephone lines in the territory. As Orange is present in other countries, foreigners living in France naturally turn to this operator for an Internet offer or a mobile package. Here is everything you need to know about the operator Orange in France.

Who is Orange in France?

Formerly named France Télécom, Orange is the largest and oldest telecommunications supplier in France and provides a big range of phone and broadband and offers.

It was created back in 1990 as a consortium of 3 British telecom companies, at the time to compete with Vodafone UK. It was later acquired by a German company before being purchased by France Telecom in 2001. Following financial turmoil a few years later, France Telecom underwent a recovery plan and converged all of its activities to Orange, which name it took in 2013.

What are Orange's Internet offers?

Orange offers Internet in ADSL or optical fiber (depending on the eligibility of your home) with a minimum commitment of 12 months. If you cancel your contract before the one-year period, you will have to pay the remaining months. In any case, any cancellation is charged €50, except for legitimate reasons (moving abroad, for example).

The opening of a telephone line with Orange (to have Internet or a simple telephone line) is free if the line is already existing. In the case of optical fiber, there is never a fee.

Each offer includes a modem with Internet in Wi-Fi or via Ethernet cable and a fixed telephone line. If you don't need the phone line, you don't have to connect a phone to your Orange modem (called Livebox).

If you wish, you can choose the TV decoder that allows you to watch the 140 Orange channels on your TV set. This decoder must be connected to the modem or connected via Wi-Fi. You will have to pay a €40 activation fee for this decoder, but you will not pay anything else afterwards.

Offers with ADSL/VDSL

Internet offers of Orange France with ADSL/VDSL - Updated on 2023
Name of device Livebox ADSL Livebox Up ADSL Livebox Max ADSL
Internet speed Up to 50 Mbit/s Up to 50 Mbit/s Up to 50 Mbit/s
Landline Unlimited calls to fixed-lines in France and over 110 countries Unlimited calls to mobiles and fixed-lines in France/DOM/Europe/USA/Canada + to fixed-lines in 110 countries Unlimited calls to mobiles and fixed-lines in France/DOM/Europe/USA/Canada + to fixed-lines in 110 countries
TV (40€ activation fee) Up to 140 channels
On-demand TV
Up to 140 channels
On-demand TV
Second TV decoder or TV stick
Up to 140 channels
On-demand TV
Second TV decoder or TV stick
Equipment Livebox 4 modem Livebox 4 modem
1 Wi-Fi amplifier
Livebox 4 modem
3 Wi-Fi amplifiers
Duration of commitment 12 months (penalties for early termination)
Cancellation fees 50€
Monthly price 24.99€/mois
for 1 year then 38.99€/mois
33.99€/mois
for 1 year then 47.99€/mois
39.99€/mois
for 1 year then 53.99€/mois
Subscribe to Internet with Orange by internet
Use Google Chrome to translate the Orange website

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. Please call:
☎️ 09 71 07 91 80Ad - Selectra's service

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. The callcenter is currently closed, ask for your free callback
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Orange offers with optical fiber

Internet offers of Orange France with optical fiber - Updated on 2023
Name of device Livebox fiber Livebox Up fiber Livebox Max fiber
Internet speed Up to 500 Mbit/s Up to 2 Gbit/s shared Up to 2 Gbit/s
Landline Unlimited calls to fixed-lines in France and over 110 countries Unlimited calls to mobiles and fixed-lines in France/DOM/Europe/USA/Canada + to fixed-lines in 110 countries Unlimited calls to mobiles and fixed-lines in France/DOM/Europe/USA/Canada + to fixed-lines in 110 countries
TV (40€ activation fee) Up to 140 channels
On-demand TV
Up to 140 channels
On-demand TV
Second TV decoder or TV stick
Up to 140 channels
On-demand TV
Second TV decoder or TV stick
Equipment Livebox 5 modem Livebox 5 modem
1 Wi-Fi amplifier
Livebox 6 modem
3 Wi-Fi amplifiers
Duration of commitment 12 months (penalties for early termination)
Cancellation fees 50€
Monthly price 24.99€/mois
for 1 year then 42.99€/mois
33.99€/mois
for 1 year then 51.99€/mois
39.99€/mois
for 1 year then 57.99€/mois
Subscribe to Internet with Orange by internet
Use Google Chrome to translate the Orange website
Things to remember
  • 0€ for the opening of the phone line (except if it is necessary to build a phone line - 119€)
  • The rental of the Livebox (modem) of 3€ is included in the prices
  • For optical fiber technology, the passage of a technician is necessary to put in service the line
  • The minimum commitment period is 1 year. You will pay penalties if you terminate before this time, unless you terminate for a legitimate reason
  • The Internet speed you will have with the modem depends on your address and the offer you subscribe to (the more expensive the fiber offer is, the more Orange grants a maximum speed)
  • After cancelling your contract, you must return the equipment to Orange within 30 days. If any equipment is missing or damaged, you will be charged by the operator
  • If you switch to Orange and keep your landline number, Orange will reimburse you up to €150 for your Internet termination fees
  • Orange lends you a free 200 GB 4G key to have Internet at home while waiting for your modem to be activated

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. Please call:
☎️ 09 71 07 91 80Ad - Selectra's service

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. The callcenter is currently closed, ask for your free callback
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What are the Orange mobile phone offers?

You can choose an Orange prepaid SIM card or a mobile plan (with or without minimum commitment).

The Orange phone contracts

Orange offers mobile packages with a 24-month commitment that allow you to buy a phone at a good price. Alternatively, you can choose a plan with no commitment that you can terminate at any time, free of charge. If you also take out an Internet subscription with Orange, you will receive a discount on the price of your mobile package and on the other packages you add.

Thanks to roaming, you can use your Orange plan in Europe just like in France. When you travel in Europe/DOM/Switzerland/Andorra, you can call correspondents in France or in these zones without charge. You can also use the Internet as in France (the quota is reduced for some plans).

Orange mobile plans with 24 month commitment or without commitment - Updated in 2023
Mobile plan Benefits Price
2h 100 Mo
  • 2 hours of calls
  • 100 MB of Internet
  • Unlimited SMS and MMS
  • Available in locked version
€2.99€/month
pendant 1 an puis €8.99/month
2h 20 Go
  • 2 hours of calls
  • 3 unlimited numbers
  • 20 GB of Internet
  • Unlimited SMS and MMS
  • Available in locked version
€16.99/month
pendant 1 an puis €19.99/month
10 Go
  • Unlimited calls
  • 10 GB of Internet
  • Unlimited SMS and MMS
€24.99/month
pendant 1 an puis €27.99/month
100 Go 5G
  • Unlimited calls
  • 100 GB of Internet (5G compatible)
  • Unlimited SMS and MMS
€16.99/month
pendant 1 an puis €31.99/month
170 Go 5G
  • Unlimited calls
  • 170 GB of Internet in France (5G compatible)
  • Including 100 GB in Europe
  • Unlimited SMS and MMS
  • Second SIM card to share Internet on another device
€22.99/month
pendant 1 an puis €34.99/month
200 Go 5G
24 month commitment
  • Unlimited calls
  • 200 GB of Internet in France (5G compatible)
  • Including 120 GB in Europe
  • Unlimited SMS and MMS
  • Second SIM card to share Internet
  • Discount on the price of a phone
€32.99/month
pendant 1 an puis €44.99/month
240 Go 5G
24 month commitment
  • Unlimited calls to France and to 110 international destinations (landlines)
  • Unlimited calls to Europe, USA and Canada from France
  • 240 GB of Internet in France (5G compatible)
  • Including 140 GB in Europe
  • Unlimited SMS and MMS
  • 2 additional SIM cards for Internet and calls to other devices
  • Discount on the price of a phone
€64.99/month
pendant 1 an puis €64.99/month
I subscribe to an Orange mobile package on the Internet
Use Google Chrome to translate the Orange website if needed

Rates including VAT for a new customer.

If you sign up for a plan with a 24-month commitment, you will have to pay penalties if you cancel before the end of the term (except for legitimate reasons). After this period, you can cancel without charge.

Things to remember
  • If you subscribe to a plan without commitment, you pay €10 for the activation of the SIM card
  • In case of breakdown or loss of your phone, Orange will lend you a new one for free within 24 hours and for 30 days
  • There are options to call to other countries from France
  • You must have an unlocked phone to use an Orange SIM card
  • Your mobile must be compatible with 5G to enjoy it, a 5G plan is not enough
  • The second SIM card can be inserted in a smart watch, a 4G key or a tablet, the activation fee is free

The Orange contract-free mobile offers

If you don't want the burden of being tied down to a contract or are only in France for a couple of months, you'll be better off with a SIM-only, prepaid card. Orange offers this option too, under the name of "Mobicarte". You have 3 Mobicartes to choose from:

  1. The basic SIM (Mobicarte Mini), which costs €2.99 and includes unlimited calls and SMS from 9 pm to 12 am
  2. the Orange Holiday SIM for €39.99, which is valid for 14 days and includes unlimited calls to Europe, 2h of calls to the World, unlimited SMS to France and Europe, 20 GB of data in Europe.
  3. The Orange Mobicarte Vacances World for €29.99, which is valid for 14 days and includes 10 GB of data in world.

If you need a recharge, you'll be able to purchase an Orange recharge tailored to your needs, with prices ranging from €5 to €100.

How do I contact Orange customer service?

If for whatever reason you need to contact the Orange customer service (for technical assistance, a question about your bill, to upgrade your plan), here are all the ways in which you can do so:

  • By phone, by calling 3900
  • Online, via your Espace client Orange
  • On the Orange Forum
  • On the Orange social media accounts
  • Via the provider's postal address relevant to your query

For all the detailed info about how to contact Orange in France and the Orange English-speaking customer service, check out this dedicated article.

Orange - Procedures and How-Tos

Signing up for a Mobile Phone Plan With Orange

If you're interested in a phone plan with Orange, you can go around it in 3 different ways: by simply calling the customer service at 3900, by following the procedure on the Orange website, or by going to an Orange boutique. If you are looking to set up a landline, then you first of all need to make sure your French line is activated, which is explained in detail in this other article.

Whichever way you decide to sign up to Orange, make sure you gather the following information beforehand:

  1. Your contact details - name, valid email address
  2. You full home address
  3. Your full banking details - note that you need to have a French bank account in order to sign up for a phone plan.
Subscribe to an Orange mobile package on the Internet

Signing up for a Broadband Plan With Orange

If you're interested in an Orange broadband deal, you can subscribe in an Orange store, by phone by calling 3900 or by Internet on the operator's website.

To sign up for an Internet plan with Orange, you will need to provide the exact same information than as for mobile plans, as stated above. You may also want to test your phone line to determine whether you are eligible to optical fiber, ADSL on satellite technology only. This can be done so over the phone by an Orange advisor, in an Orange boutique, or on the Orange website via the fiber eligibility test (you just need to enter your home address).

Test my eligibility with Orange

Cancelling a Phone or Internet Plan With Orange

If you've decided for whatever reason you want to put a term to your contract with Orange, you can do so:

  • Over the phone
  • Via your Orange online account
  • By sending a signed-for letter to Orange Service Résiliation, 33734 Bordeaux Cedex 9, France. Make sure the letter features your full name, account number (identifiant abonné) and account ID (numéro de ligne).

After that, once the provider has received your request, your subscription should take an end within 10 days. You'll also need to return the equipment lent to you (modem for example).

If you are on a contract, make sure you've gone passed the initial agreed-on period, otherwise, you will be charged. Namely, you'll be fined a fixed sum of €50 for stopping an Internet contract. As for phone plans, it's a bit more complex as it will depend on how long you'd had left before the end of the contract and whether you were tied down for 12 or 24 months:

  1. With a 12-month contract, you'll have to pay the total of the monthly sums left. Ex: if you had 3 months of a €20/month contract left, you'd owe Orange €60.
  2. With 24-month contracts, you pay the remainder of the first year + 25% of the remaining second year. Ex: if you cancelled a €20/month contract after 8 months, you'd owe Orange €80 for year 1 + 3 months' worth (25%) of year 2, so a total of 80+60=€140. If you cancelled after 16 months, however, you'd only owe Orange 25% of the remaining 8 months, so €40.

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. Please call:
☎️ 09 71 07 91 80Ad - Selectra's service

💡 You have just moved to France and you need Internet? Selectra is an energy comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. The callcenter is currently closed, ask for your free callback
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